Terms of Service

Welcome to TryHenrys.

These Terms of Service apply when you visit our website, use our online store, place an order or purchase products from TryHenrys.

By using our website or placing an order, you agree to these Terms of Service.

Online store terms

By using this website, you confirm that you are old enough to make a purchase or have permission from a parent or guardian to do so.

You agree not to use our website, products or services for any unlawful, unsafe or unauthorised purpose.

You must not misuse the website, attempt to interfere with its operation, upload malicious code or use the website in a way that could damage TryHenrys, our customers or our service providers.

Product information

We do our best to provide clear and accurate product information, including descriptions, features, images, pricing and availability.

However, product colours, packaging, accessories, app features and displayed images may vary slightly depending on manufacturing updates, screen settings, supplier updates or product availability.

We may update product information from time to time to keep the website accurate.

Smart glasses and responsible use

Henrys and Harlows are smart eyewear products that may include features such as Bluetooth audio, phone calls, photo capture, video capture, voice features, translation support or app-connected functions.

You are responsible for using these features lawfully, safely and respectfully.

You must not use Henrys, Harlows or any smart-glasses product purchased from TryHenrys to record people secretly, invade privacy, breach workplace rules, break venue restrictions or violate any law.

Avoid using camera, video or audio recording features in places where privacy is expected or recording may not be allowed, including bathrooms, changerooms, medical settings, schools, childcare settings, private workplaces, gyms or restricted venues.

If in doubt, do not record.

Pricing and availability

Prices are shown in Australian dollars unless stated otherwise.

We may update pricing, offers, products, bundles, accessories or availability at any time.

Placing an item in your cart does not reserve the item or guarantee the price until checkout is completed.

If a product, bundle or accessory becomes unavailable after your order is placed, we will contact you with the next steps.

Orders

When you place an order, you agree that the order details you provide are accurate and complete.

This includes your name, email address, shipping address, billing details and any other information required to process the order.

We may refuse, cancel or limit an order if we reasonably believe there has been an error, suspected fraud, misuse, unauthorised activity, incorrect information or a problem with product availability.

If we cancel an order that has already been paid, we will arrange a refund where appropriate.

Payment

Payment must be completed through the payment options available at checkout.

Payments are processed by secure third-party payment providers.

TryHenrys does not store your full card details.

Shipping and delivery

Delivery estimates are provided as a guide only and are not a guaranteed delivery date.

Current standard delivery estimates are shown on our website and may vary depending on your location, carrier processing, fulfilment timing, peak periods or other delays outside our direct control.

You are responsible for providing accurate shipping details at checkout.

If you notice an error in your delivery details, contact us as soon as possible. We will do our best to help, but we cannot guarantee changes can be made once an order has entered fulfilment or shipping.

Returns and refunds

Returns and refunds are handled in line with our Refund Policy and your rights under Australian Consumer Law.

Please contact us before sending any item back.

Nothing in these Terms of Service or our store policies is intended to limit your rights under Australian Consumer Law.

Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law.

If a product has a major fault, is not as described, is unsafe or does not meet applicable consumer guarantees, you may be entitled to a remedy under Australian Consumer Law.

Nothing on our website, in these Terms of Service or in our policies is intended to remove or reduce those rights.

Accuracy of website information

We aim to keep the information on our website accurate and up to date.

However, we do not guarantee that all information will always be free from errors, omissions or outdated details.

If we notice an error, we may correct it and update the website.

If an error affects your order, we will contact you where needed.

Third-party tools and services

Our store may use third-party tools, apps or services to operate the website, process payments, manage shipping, provide analytics, run advertising, send emails or support customer service.

These third-party providers may have their own terms and privacy policies.

TryHenrys is not responsible for the websites, policies or practices of third-party providers outside our control.

Links to other websites

Our website may contain links to third-party websites.

These links are provided for convenience only.

We are not responsible for the content, accuracy, policies or practices of third-party websites.

Intellectual property

The TryHenrys name, website content, product copy, images, design elements, branding and other materials on the website are owned by or licensed to TryHenrys, unless otherwise stated.

You must not copy, reproduce, modify, distribute or use our website content for commercial purposes without written permission.

Limitation of liability

To the maximum extent permitted by law, TryHenrys is not liable for indirect, incidental, special or consequential loss arising from your use of the website or products.

Nothing in these Terms of Service limits rights or remedies that cannot be excluded under Australian Consumer Law.

Changes to these Terms

We may update these Terms of Service from time to time.

The latest version will be published on this page.

Your continued use of the website after changes are published means you accept the updated Terms of Service.

Contact us

If you have any questions about these Terms of Service, please contact us through the Contact TryHenrys page.