Start with support
If you experience an issue with your order, please contact us first so we can review what happened and help you with the correct next step.
Clear return and refund information.
Practical support information for TryHenrys customers if something is wrong with an order or you need help after purchase.
Return eligibility
Return options depend on the condition of the item, the reason for the request and the timing of the request. We will assess each request fairly and clearly.
Refund handling
Where a refund is approved, it will generally be processed back to the original payment method. Your bank or payment provider may take additional time to finalise the refund.
Faults or incorrect items
If your item arrives damaged, faulty or incorrect, contact support with your order details and clear photos or videos so we can review it quickly.