FREQUENTLY ASKED QUESTIONS
Everything you might want to know before ordering.
We’ve kept things practical, clear, and easy to understand so you know exactly what to expect before ordering.
Henrys are designed as the everyday entry pair — lightweight, practical, and the easiest way to start using smart glasses. Harlows are the upgraded option with more storage, stronger recording capability, and charging-case convenience for customers wanting a more complete setup.
Yes. Both models support Bluetooth calling, music playback, and open-ear audio functionality for everyday hands-free use.
Delivery estimates vary depending on destination and are shown clearly at checkout. Most standard orders are estimated around 6–13 working days. Bundle or add-on orders may require additional preparation time.
Each order includes the smart glasses along with the charging cable, storage pouch, cleaning cloth, ear pads, user manual, and packaging box needed to get started.
The glasses include IP66-rated dust, sweat, and light water resistance for everyday usage. They should not be submerged in water.
Yes. Photos, videos, and audio files can be transferred through Wi-Fi/app support depending on the model and feature being used.
Yes. Supported features may include AI-powered translation, voice interaction, object recognition support, and smart mobile-app connectivity.
No. TryHenrys products are independent smart-glasses products and are not affiliated with Ray-Ban, Meta, or other premium eyewear brands.
Yes. Both models are designed around practical everyday movement including commuting, travel, walking, and hands-free convenience.
Support information, FAQs, and contact options are available throughout the store if you need assistance before or after purchase.